川海晨洋,专注餐饮调味标准化!
Sichuan Chuanhaichenyang Food Co., Ltd

Our core value is not just 'raw material supply', but also 'overseas partners'

Time:

📌 Step 1: Conduct in-depth research on localization requirements (mandatory before cooperation)

Do not blindly promote generic products, but conduct "customized pre research" targeting the target market, for example:

  • Middle East market: Assign a dedicated person to coordinate with local catering associations, confirm the three core requirements of "no pork content", "spiciness ≤ 2000 SHU", and "processing in accordance with Islamic law", and finally launch two halal base ingredients, coconut spicy and cumin beef, which will enter 12 chain hotpot restaurants in Dubai within 6 months;
  • Australian market: Based on local "healthy eating trends" and research with over 50 supermarket consumers, the base oil content was reduced to 25% (industry average of 35%), and a "low sodium vegetable flavor" was added. Coles supermarket sold over 10000 bags in the first month;
  • European market: In response to the "strict label compliance" characteristics of Germany and France, prepare multilingual testing reports (including German/French nutrition tables and allergen tips) 30 days in advance to avoid customs clearance delays.

🛠️ Full process of overseas cooperation: Fast landing within 30 days, fully visualized throughout the process

Collaboration Stage

Service Content

period

Customer protection measures

Requirement Confirmation

1-on-1 exclusive consultant docking, output "Target Market Research Plan"+3 preliminary flavor plans

3-5 days

If the plan is not satisfactory, it can be adjusted twice for free

Sample development

Customize samples according to requirements (supporting adjustment of spiciness, ingredients, and packaging specifications), and provide 3 500g tasting packages

7-10 days

The sample shipping fee will be borne by us

mass production

HACCP workshop standardized production, real-time push of production progress (including raw material testing reports and production videos)

12-18 days

If the quality does not meet the requirements, a full refund or exchange can be made

Logistics clearance

Cooperate with Maersk and COSCO Shipping to provide a "temperature controlled container+exclusive customs clearance document package" (including HS code 2103.90 tariff explanation)

15-22 days (sea freight)

If the customs clearance is delayed for more than 7 days, a compensation of 5% of the payment will be given

after-sales support

Follow up within 3 days after arrival, provide a "Bottom Material Storage Guide", and respond to replenishment orders within 24 hours

long-term

Slow selling products can assist in changing flavors (limited to once)

🆘 Overseas supply chain risk response: 3 major guarantee solutions

We have established a dedicated response mechanism to address the concerns of overseas customers regarding "logistics delays," "quality issues," and "emergency replenishment

  1. Logistics delay response: Set up 3 overseas transit warehouses in Los Angeles, Singapore, and Hamburg, with over 1000 pieces of popular flavor base materials on hand. Urgent orders can be shipped from local warehouses, with delivery in 3 days to North America/Southeast Asia and 5 days to Europe;
  1. Quality traceability guarantee: Each batch of raw materials comes with a "traceability QR code", which can be scanned to check the source of the raw materials (such as Sichuan Hanyuan chili, New Zealand butter), production batch, and testing report. A solution will be provided within 12 hours of any quality problems occurring;
  1. Seasonal fluctuation response: Predict the "peak season demand" 60 days in advance (such as the North American winter hotpot season and the Southeast Asian Spring Festival), proactively remind customers to stock up, and avoid production delays caused by raw material shortages (such as reserving 5000 Sichuan spicy base materials for customers in advance for the 2024 North American winter to ensure peak season supply).

📈 Emerging Market Cooperation Case: Assisting Customers in Opening up Markets from "0 to 1"

  • Case 1: A chain hotpot brand in Dubai

Before cooperation: The customer attempted to purchase from a small domestic factory, but was taken down by local regulatory authorities due to "non halal certification";

After cooperation: We provide Halal full process certification documents, customize "coconut flavored low spicy" products, assist in connecting with local distributors, expand our stores from 3 to 8 within 6 months, and increase our monthly sales from 200 to 800 pieces;

  • Case 2: Australian start-up hotpot retail brand

Before cooperation: Customers are concerned that "small batch orders will not be accepted" and "packaging does not comply with Australian labeling laws";

After cooperation: Support a minimum order of 300 pieces, design "recyclable packaging" that meets Australian standards for free, assist in connecting with Amazon Australia FBA warehouses, and achieve sales exceeding AUD 2 million in the first year.

❓ Frequently Asked Questions from Overseas Customers

Q: If there is a sudden adjustment to local food regulations (such as the addition of allergen labeling requirements), can you adapt in a timely manner?

A: Okay! We have a dedicated 'overseas compliance team' that tracks real-time updates to over 100 national food regulations and notifies customers 60 days in advance of any adjustments. For example, in 2023, the European Union added mandatory labeling for sesame allergens, and we completed the packaging revision 45 days in advance, without affecting any customer order delivery.

Q: What should I do if the bottom material melts or leaks during sea transportation?

A: We adopt the triple protection of "double aluminum film seal+foam box insulation+temperature control container", and the melting rate of sea transportation is ≤ 0.3%; If there is a missing package, the same quantity of products will be reissued free of charge within 48 hours after arrival with photo verification, and the shipping cost will be borne.

Q: Can you assist us with local market promotion (such as providing product tasting kits and promotional materials)?

A: Okay! For catering customers, 50 free trial meals will be provided for store promotion; For retail customers, we provide high-definition pictures of products and videos of eating scenes (such as "Spicy Hot Pot made from chafing dish base" and "noodle seasoning") to help customers quickly open the market after they go on the shelves.