What is the raw material procurement and quality control process of Chuanhai Chen ocean bottom material factory?

Chuanhai Chen Yangdi Material Factory adheres to the principle of "quality control at the source", and its core raw materials (such as Sichuan pepper and Yunnan Sichuan pepper) are directly sourced from fixed high-quality production areas, signing long-term cooperation agreements with farmers. The quality control process implements a "triple inspection": raw material incoming inspection, production process sampling, and finished product factory re inspection to ensure the flavor, safety, and stability of each batch of base materials meet overseas market standards.

Does Chuanhai Chenyang have product certification for specific overseas regions?

Yes. In addition to basic SGS and FDA certifications, Chuanhai Chen's ocean floor material factory also obtains exclusive certifications for different regional markets, such as CE certification for the EU market, HALAL certification for the Middle East and Southeast Asian markets, and USDA certification for the North American market, which can directly meet the import compliance requirements of different regions and help customers clear customs quickly.

How long does the entire process take to customize the bottom material in cooperation with Chuanhai Chenyang?

The customization process of Chuanhai Chen ocean floor material factory is efficient and transparent, with an overall cycle of 3-10 days: 1 Requirement communication (clarify taste, specifications, and dosage within 1 day); 2. Formula development and sample production (2-3 days); 3. Sample confirmation (can be adjusted within 1-2 days after customer feedback); 4. Batch production (3-5 days, depending on the order quantity), with dedicated consultants synchronizing the progress throughout the process to avoid delays.

How to deal with the loss of materials sent overseas by Chuanhai Chenyang during transportation?

The Chuanhai Chen ocean bottom material factory has signed an insurance agreement with the logistics party. If the goods are damaged, lost or damaged during transportation, customers can provide photos of the damage, logistics documents and other evidence within 48 hours after receiving the goods. We will verify with the logistics party as soon as possible and arrange replenishment or claims for customers according to the actual situation, without any additional cost for customers throughout the process.