Does the product comply with international food safety standards?

Yes. Our base material products have passed international authoritative certifications such as SGS, FDA, HALAL, etc. All raw materials can be traced back and fully comply with the food safety regulations of mainstream markets worldwide.

2. Can we customize the flavor, spiciness, and other parameters of the base material?

Absolutely possible. We provide 1V1 exclusive formula customization services, which can flexibly adjust the spiciness, saltiness, and flavor (such as Sichuan Chongqing spicy, Southeast Asian fresh aroma, European and American soft flavor, etc.) according to the taste preferences of the target market, to meet the needs of different catering scenarios.

What is the delivery cycle and logistics method for the order?

Delivery within 48 hours for spot orders; The production cycle for bulk customized orders is 3-7 days. We have deep cooperation with DHL, FedEx, and international cold chain logistics companies to provide room temperature/cold chain transportation solutions. The entire logistics information can be tracked to ensure the safe and timely delivery of goods.

Can I apply for free samples before placing an order?

Okay. We support free sample shipping for customers to test quality and adapt to taste. Please contact customer service to provide the shipping address and requirements, and we will arrange for delivery as soon as possible.

5. What payment methods are supported?

We support flexible international payment methods, including T/T (telegraphic transfer), L/C (letter of credit), etc. Before cooperation, a formal contract will be signed to clarify the rights and obligations of both parties, and a professional after-sales team will follow up throughout the process to ensure financial security.

What is the minimum order quantity (MOQ)?

The minimum order quantity for regular products is 1 box; Customized products can be negotiated based on formula complexity and packaging requirements, supporting small and medium-sized trial orders to reduce customer cooperation barriers.

What are the packaging specifications for the product?

We provide diversified packaging solutions, covering catering packaging (10kg/barrel, 20kg/barrel), retail packaging (200g/bag, 500g/bag), and can customize packaging materials, specifications, and brand label designs according to customer needs.

8. If there are quality issues with the received goods, how should they be handled?

In case of quality issues, please contact customer service within 7 days after receiving the goods and provide relevant vouchers. We will verify as soon as possible and provide replacement, replenishment, or refund solutions based on the actual situation to ensure that customer rights are not compromised.

How to ensure the origin and quality of raw materials?

The core raw materials are sourced from high-quality production areas such as Sichuan and Yunnan. We have signed long-term cooperation agreements with local farmers and suppliers to control the entire process from planting, harvesting to processing, ensuring that the raw materials are fresh and of high quality, and guaranteeing stable flavor of the base materials from the source.

What are the overseas cooperation cases?

We have exported to over 30 countries and regions, and our cooperative clients include chain restaurants, food distributors, e-commerce platforms, etc., such as a well-known hotpot chain in Southeast Asia and a Chinese food supplier in Europe. We can provide corresponding market cooperation plan references.