Privacy Policy of Sichuan Chuanhai Chenyang Food Co., Ltd

I. General Provisions

（1） Policy objectives

In order to standardize the collection, use, storage, and protection of user information by Sichuan Chuanhai Chenyang Food Co., Ltd. (hereinafter referred to as "the Company"), safeguard the privacy rights and information security of users, and in accordance with relevant laws and regulations such as the Civil Code of the People's Republic of China and the Personal Information Protection Law of the People's Republic of China, this privacy policy is formulated.

（2） Scope of application

This privacy policy applies to the collection, use, storage, transmission, sharing, disclosure, and other processing activities of user information provided by our company through our official website, mobile applications, offline stores, cooperative platforms, and other channels for food sales, delivery, after-sales service, and other business processes.

Users are deemed to have fully read, understood, and agreed to all the contents of this privacy policy when using the services provided by our company.

2、 Information Collection and Use

（1） Types of information collected

1. Personal identity information: users may need to provide their name, mobile phone number, ID card number (for real name authentication or specific business scenarios), etc. when registering an account, placing an order to purchase, or applying for after-sales service.

1. Contact information and address details: including contact phone number, shipping address, email address, etc., used for order delivery, business notifications, and customer communication.

1. Order and transaction information: such as the type, quantity, price, payment method, order number, transaction status, etc. of the purchased food, used for order processing, logistics tracking, after-sales support, and transaction record retention.

1. Device and browsing information: When users access our company's services through our official website or mobile applications, the system may automatically collect information such as device model, operating system version, browser type, IP address, access time, browsing history, page dwell time, etc., for optimizing service experience, ensuring system security, and conducting data analysis.

1. Other information: Relevant information voluntarily provided by users when participating in marketing activities and surveys organized by our company; To provide personalized services, preference information is collected with the user's consent.

（2） Information usage methods

1. Used to provide and optimize services, including order processing, logistics delivery, after-sales service, customer inquiry response, service function improvement, etc.

1. For marketing and promotion: With the user's consent, push the company's new food product information, promotional activities, promotion notices and other marketing content to the user; Conduct precise marketing through data analysis to enhance marketing effectiveness.

1. Used for security protection: identifying, preventing, and handling security risks such as fraud and theft; Ensure the security of user accounts and transactions.

1. For compliance and auditing: According to legal and regulatory requirements, retain user information and cooperate with relevant departments' regulatory inspections and auditing work.

1. Other lawful uses: Other uses permitted by user consent or laws and regulations.

3、 Information Storage and Protection

（1） Information storage

1. Storage method: Our company stores user information on servers and cloud storage systems that meet security standards, and takes security measures such as encryption and access control to ensure the security of information storage.

1. Storage period: Our company will store user information for the shortest period necessary to achieve the purpose of information use. Information that exceeds the storage period will be deleted or anonymized in accordance with the law, except as otherwise provided by laws and regulations.

1. Storage area: User information is mainly stored within the territory of the People's Republic of China. If information needs to be transmitted overseas, our company will comply with relevant laws and regulations and take corresponding security measures.

（2） Information Protection

1. Our company has established a sound information security management system, equipped with professional technical personnel and security equipment, and adopted technical measures such as data encryption, firewall, intrusion detection, and regular security audits to prevent risks such as user information leakage, loss, tampering, and abuse.

1. Strictly restrict access to user information, only authorized personnel can access user information within the scope of their job responsibilities, and sign a confidentiality agreement to clarify confidentiality responsibilities.

1. Regularly provide information security training to employees to enhance their awareness of privacy protection and security capabilities.

1. In the event of an information security incident, our company will immediately activate emergency plans, take remedial measures, and promptly notify users and relevant regulatory departments in accordance with legal and regulatory requirements.

4、 Information sharing, transfer, and disclosure

（1） Information sharing

1. Our company will not share user information with third parties without the explicit consent of the user or as otherwise provided by laws and regulations.

1. To provide the necessary services, our company may share necessary user information with third parties such as logistics service providers, payment institutions, and technology service providers, and may sign confidentiality agreements with third parties, requiring them to handle user information in accordance with this privacy policy and relevant laws and regulations.

1. Due to changes in corporate assets such as mergers, acquisitions, and reorganizations, user information may be transferred to new rights holders who will continue to fulfill their information protection obligations as stipulated in this privacy policy.

（2） Information Transfer and Disclosure

1. Without the user's consent, our company will not transfer user information to any third party, except as otherwise provided by laws and regulations or due to changes in corporate assets.

1. When the following situations occur, our company may disclose user information:

(1) Comply with laws and regulations, as well as mandatory requirements from judicial and administrative regulatory authorities;

(2) Protect the legitimate rights and interests, reputation, and property safety of our company, or protect the personal and property safety of users and other third parties;

(3) Dealing with sudden events such as public health incidents and emergencies.

5、 User Rights

（1） Query and correction rights

Users have the right to access their personal information, and if they find any errors or incompleteness in the information, they have the right to request correction from our company. Users can apply for inquiries and corrections through our company's official website customer service channel, offline stores, or by contacting customer service personnel.

（2） Delete Right

Users have the right to request the company to delete their personal information if they meet any of the following conditions:

1. The purpose of collecting and using user information by our company has been achieved, or the storage period has expired;

1. The user withdraws their consent to the collection and use of information;

1. Our company has not complied with laws, regulations, or the provisions of this privacy policy regarding the processing of user information;

1. Other circumstances stipulated by laws and regulations.

（3） Right to withdraw consent

Users can withdraw their consent to the collection and use of their information by our company at any time, but after withdrawing consent, our company will no longer continue to collect and use the information, which may affect the normal provision of some services.

（4） Account cancellation right

Users can apply for account cancellation through the channels specified by our company. After account cancellation, our company will process relevant information in accordance with legal and regulatory requirements. In addition to retaining necessary transaction records and other information, we will delete the user's personal information.

（5） Complaint and suggestion rights

If users have objections or suggestions regarding our company's information processing behavior, they can file a complaint through the contact information specified in this policy, and our company will promptly handle and respond.

6、 Policy Update

1. Our company may revise this privacy policy based on changes in laws and regulations, business development needs, and other factors. The revised privacy policy will be published through official websites, mobile applications, and other channels for a period of no less than 30 days.

1. After the revision of the privacy policy, if users continue to use the services provided by our company, it shall be deemed that they agree to the revised privacy policy content; If users do not agree with the revised content, they should stop using the relevant services.

7、 Contact Information

If users have any questions, complaints, or need to exercise their relevant rights regarding this privacy policy, they can contact our company through the following methods:

Company Name: Sichuan Chuanhai Chenyang Food Co., Ltd

Contact address: No. 69 Yongxing East Road, China Sichuan Cuisine Industrialization Park, Pidu District, Chengdu City

Contact phone number:400-9999-175

E-mailshichangbu@chuanhaichenyang.cn

This privacy policy shall come into effect from the date of public announcement.